Customer service
We promise that the customer is supreme. We will ensure the advanced, reliable and stable quality of the equipment, and constantly improve the service quality. We will strive to ensure that the best customer service can be obtained from pre sales technical consultation, on-site investigation, refrigeration plan making, delivery to the sales, equipment training, and after-sales equipment maintenance. Provide professional 24-hour special line service for you
1. At the first time when you put forward the equipment requirements, we will have professional pre-sales contact with you to provide you with technical knowledge of relevant equipment. After on-site investigation of the production line corresponding to the requirements, we can formulate a reasonable and effective refrigeration scheme according to your needs
2. We ensure that the production products are safe, reliable and stable. We can deliver the products on time as specified in the contract. The equipment packaging meets the requirements of moisture-proof, rain proof, rust proof, corrosion-proof and shockproof.
3. We will have professional engineers to provide free on-site installation, debugging, equipment opening and testing services, and provide free use knowledge training for personnel using the equipment. The buyer will not leave until the test results are satisfactory.
4. Regular patrol inspection. We will arrange professional after-sales personnel to patrol the equipment once every half a year, listen to the use suggestions of customers, and ensure that the equipment can meet the production of users 24 hours.
5. For the 24-hour after-sales service hotline, we provide 24-hour after-sales engineer special line call to ensure that after receiving the user's repair call, we will reply in time within half an hour, and rush to the scene within 12 hours in Jiangsu, Zhejiang, Shanghai and Anhui, and 24 hours in other domestic areas.
6. Lifelong maintenance. We provide lifelong maintenance for all our ex factory equipment. When the equipment needs maintenance or alarm occurs, you can contact us at the first time, and we will help you deal with it.
Dear user, thank you for your choice and trust in MCR. Please inform us of any suggestions and requirements you have for our products in a timely manner. At the same time, regular maintenance should be carried out according to the company's operating instructions and maintenance manuals for all kinds of products. In case of any failure of the equipment, we should inform the after-sales personnel in all key areas of our company in a timely manner. We are close to you We are willing to escort your production line!
